Business & Growth
Customer Onboarding
The process of helping a new customer or user reach an appropriate first useful outcome and understand what happens next. It may begin before payment and involve setup, learning, access or support. Registration, setup completion and actual use are different milestones; a checklist tick does not automatically establish that the customer received value.
Reviewed
Sources
Free complete lesson
This definition and the complete practical lesson are free. The interactive reader loads the lesson examples without a membership.