Automation & Workflows
SOP
SOP stands for standard operating procedure. It is a written, step-by-step description of how one recurring job in your business actually gets done, detailed enough that a new hire could follow it. It is a document for people, not something software runs, but it is where every automation starts, because you cannot automate a process nobody has written down.
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Member lesson
The definition and sources are public. The complete practical lesson is for members.